Job description 
 

 Manage Infrastructure trouble tickets from inception to closing, includes tracking resolution progress and updating ticket status. 
 

• update technical document 
• Finding problem through analyzing infrastructure monitoring 
• Weekly, monthly report about infrastructure status (uptime, MTTR, MTBF,Security Attacks,..) 

 Requirement 
 

• At Least 4 Years’ Experience in Medium-Large Network 
• Highly Analytical 
• Hands-on Experience with monitoring Software Such as Zabbix,prtg,cacti,solarwinds,splunk 
• Good working knowledge of wireless technologies (licensed and unlicensed) 
• Strong written communication skills 
• CCNP R&S or equivalent knowledge  
• MTCNA 
• MCSE / MCSA 
• Familiar with virtualization 

 Would be plus 
 

• Familiar with ITIL 
• Familiar with Linux 
• Familiar with VoIP