To assist production operation/platform delivery teams to facilitate proper rollout of the products and promotions.
To conduct UAT and post- implementation tests on MTNIrancell Digital P&S and portals.
To conduct test on promotions and campaigns before /after Launch.
To monitor,track and support to improve product performance effectively by using tests results, application logs, customer problems and customer care division inputs.
To monitor performance of applications, raise and follow related incidents and performance reports.
To collaborate with ITS and technical teams to get their resolution for various promotions and campaigns.
To assist team in raising changes in marketing products and applications and increase their performance.
To contribute with specialist for clarifying URS and provide input for clarification session.
To prepare appropriate data export from different sources for monitoring effectiveness of campaigns.
To represent products and services of company in events and roadshows.
To follow up on, troubleshoot and respond to CR division raised logs.
To implement campaigns to promote awareness of product and offers.