شرح جایگاه شغلی

• To liaise with ITS, Technical vendors and etc. to integrate needs and coordinate the requests of digital P&S
• To collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development.
• To study best practices and suggest for improvement on business especially IPTV/VOD area regarding benchmarks and propose them to the management.
• To build and maintain proper relationship with IPTV/VOD Content Providers (CPs) in order to complete technical assigned tasks.
• To follow up complains and issues received from Customer Relations, IRIB and Legal about IPTV/VOD services based on policy and procedure until their resolution.
• To have cross-functional interaction with S&D, NWG, ITS, CR, and IRIB to handle the issues in IPTV/VOD service and deliver assigned tasks.
• To follow up actions assigned for dubbing vendors ensuring delivery of agreed services based on contracts and agreements.
• To coordinate and follow receiving approvals from IRIB on IPTV/VOD contents.
• To generate different reports and analysis about user behavior, content performance, trends, system performance, issues, progress of projects, progress of enhancements etc. for the management and department.
• To generate monthly and weekly performance review report of IPTV/VOD services and provide feedback to management.
• To maintain team dashboards and prepare different analytical reports based on management request.
• To capture technical requirements from IPTV/VOD business development team, management and share them with ITS, NWG and technical support vendors in order to deliver them. 
• To develop, get approvals and communicate CERs/RFPs to ITS and third parties technical team based on identified technical requirements.
• To cooperate with ITS and third parties technical teams in clarification, test, follow up on digital product changes/developments.
• To monitor IPTV/VOD product constantly ensuring its performance, security and system availability on different devices and during different campaigns and follow up issues with related teams until resolution.
• To suggest enhancement in infrastructure of IPTV/VOD services and products in its UI and UX to management and follow up its implementation in order to promote the product in target market.
• To coordinate technical support for live events, provided by vendors and internal teams.
• To support preparation of IPTV/VOD content by implementing censorship, putting subtitles etc. on the content.
• To coordinate preparing content package including banner, commercial announce, Meta data, poster before content goes live on IPTV/VOD.
• To enforce SLA /OLAs with partners and internal teams this includes development of items and monitor their delivery.

حوزه شغلی

علم داده - هوش مصنوعی

مهندسی صنایع - مدیریت تولید

مدیر محصول - مدیر اجرایی - مدیر داخلی