استخدام Operation Monitoring Administrator

• To support supervisor in generation of Customer Relation KPIs reports to drive management decisions.
• To assist team in monitoring customer data environment for data leakage, data accuracy and correct reporting.
• To assist implementation of customer management initiatives that will optimize service delivery.
• To generate CR management-reporting files regarding the actual vs target and make related analysis with relevant comments.
• To generate CR management dashboard is of the actual vs target by professional analysis comments.
• To generate and extract data needed to be used in CR analysis based on customer data and subscriber information.
• To produce written documentation and finding reports to support CR/ BI, FIN, and Monitoring teams.
• To plan for production / scheduling / creating management dashboards (Financial, Operational and Analytical).
• To generate reports of findings, illustrating data graphically and translating complex findings into managerial dashboards.
• To dive deep into data, analyze large data sets, discovering root causes for major problems.
• To review provided data to maintain a principle of customer segmentation in providing reports.
• To collect data and reports of CR activities/plans performance & processes also all CR related SLAs and KPIs derived from departments reports (daily/weekly/monthly/quarterly) as per request.

 To propose action plans to address issues identified in reports & meetings and follow track of actions.